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Please send all customer service inquiries to HELLO@LOVETLHAYDEN.COM
Shipping rates are determined by weight, and are a direct reflection of what it costs to ship products right to your doorstep.
Orders are generally filled within 3-4 business days. All orders within the US & Canada are shipped USPS Priority Mail; generally, we expect 5-7 days delivery time once your order has left our studio. International orders are shipped using Standard Mail; shipping times vary. You will receive a shipping confirmation with tracking information to the email address associated with your order as soon as your package is on its way to you.
Please note that orders cannot be changed or cancelled once placed. Please verify your shipping address is correct during checkout. Should you use Paypal, please check your shipping address there as well. TL Hayden is not responsible for orders shipped to incorrect addresses.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
GIFT MESSAGES & GIFT WRAP
Gift messages are available at no additional cost to you. You will receive a prompt while placing your order that will allow for you to dictate your message. Each message is printed on the packing slip included with your order.
Orders are not available for gift wrap at this time
Sometimes the site does things even we can’t understand. We apologize! If you are experiencing difficulties placing an order, email us at HELLO@LOVETLHAYDEN.COM with the following information:
• full details of your order
• mailing address associated with your order
• any other information you deem important (gift message, separate billing address, custom product information [i.e. Mug Gift sets, custom design specifics, etc.], etc.)
We are more than happy to work up a personalized invoice for your full order/ Standard shipping rates, delivery time, return/exchange and waitlist policies still apply. Please note that design work and/or production will not begin until after invoices have been paid. Invoices are due upon receipt.
Occasionally, orders become damaged in transit. We work hard to package up everything carefully, but unfortunately, we lose control of packages as soon as they leave the studio or warehouse. In the case of damaged products, save the box and merchandise and notify us at HELLO@LOVETLHAYDEN.COM with the following information:
• your order number
• an image of the damaged product
• your mailing address
We will do our best to replace the damaged product in a timely manner.
BACKORDERED & OUT OF STOCK PRODUCTS
Products that are indicated as backordered or out of stock cannot be purchased; this means you will be unable to add the item to your cart. We are unable to hold orders to include those products once they are back in stock. This is done in an effort to get all of our orders out the door in a timely manner, as well as manage our inability to control the oftentimes varying timeframes of freight deliveries.
Occasionally, some products may sell out and be labeled as Out of Stock in their product description. When this happens, generally, you will be able to add yourself to our Waitlist. This does not secure out of stock product for you, but rather adds you to a list to receive a notification once the product is back in stock, for you to then be able to purchase in your own time. Discounts, promotions, holds, or other exclusives at the time of your addition to the Waitlist may not be applied to orders once products are back in stock.
Should a product not be making a return to the Online Shop, it will be taken down and become unavailable for purchase indefinitely. TL Hayden reserves the right to add or remove products as deem necessary.
DISCOUNTS & PROMOTIONS
Discounts, promotions, and other exclusives may not be applied to orders placed prior to the date(s) the discount or promotion is valid; discounts & promotions are not applicable to orders placed previously, meaning we cannot adjust previous orders to reflect current discounts. Discounts and promotions are valid only for the timeframe announced at the time of promotion. Only one coupon code may be used per order.
LATE DELIVERIES/MISSING PARCELS
You will receive a tracking number via email for your order once it has shipped. Please refer to the tracking number sent to you to check the status of your order.
If a domestic parcel has not been received within 14 days of shipping, or an international parcel within 45 days of shipping, please contact us at HELLO@LOVETLHAYDEN.COM with your order number & the name associated with your order.
The best way for quick updates on the status of your order is to set up an account with us at the time of your purchase. This allows you to log in to your account at any time to receive information on your order as its status changes. For the status of your order in transit, please refer to the tracking information contained in the shipping confirmation sent to the email address associated with your order.
Sales tax will be applied to any order shipped to the state of Illinois.
COLORING & TEXT
All products, unless otherwise noted, feature original, one of kind designs. They may not be altered or customized in any way. This applies, but is not limited, to phrase text, coloring, placement, or size. Exceptions to this are custom designs, where applicable.
We have done our best to display as accurately as possible the colors of the products shown on the website. That being said, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
We accept the following payment methods: Visa, Mastercard, Discover, American Express, and Paypal. For security purposes, your billing name and address must match that of the credit card associated with your order. We reserve the right to cancel any order that does not meet these criteria. Please note that design work and/or production will not begin until after payment has been made, including personalized invoices.
RETURN & EXCHANGE POLICY
No returns or exchanges are accepted. All sales are final.
If you have received the incorrect product in your order, notify us at HELLO@LOVETLHAYDEN.COM and let us know. We will generate a return label for you to ship the item back to us, at no additional cost to you. We ask that you save all packaging materials for a quick return. We are happy to send you the correct product, provided the replacement product is in stock. Should your replacement product be out of stock or backordered, we will send out your replacement upon the return of out of stock or backordered product.
We will only use your shipping and billing address, and contact information, to communicate with you about your order, to fulfill your order, and for legal reasons (like paying taxes)
INFORMATION WE COLLECT
We collect personal and non-personal information when you provide it to us in the course of using our Website. The personal information that we may collect includes your name, mailing address, phone number, email address, credit card number, and financial information. The non-personal information that we may collect includes your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address. The non-personal information is not used by us to personally identify you and is not readily usable for that purpose.
When you subscribe to our service or otherwise make a purchase through our Website we may collect your name, mailing address, telephone number, credit card number, email address, and other information that we request during the registration process.
In addition, if you communicate with us regarding the Website or any of our services or products we collect any information that you provide to us during the course of our communication.
OUR DISCLOSURE OF NON-PERSONAL INFORMATION TO THIRD PARTIES
We may disclose non-personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt-out of the sharing of this information.
I may be an affiliate for products that I recommend. If you purchase those items through my links I will earn a commission. You will not pay more when buying a product through my link.
OUR USE OF INFORMATION FOR INTERNAL PURPOSES
We use your personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our Website and the products and services we offer and sell, to collect credit card payments for subscription fees and other purchases you make, and to provide customer support.
We use the non-personal information we collect to track the use of the Website and to assist us in providing, maintaining, evaluating, and improving our Website and the services and products we offer and sell.
OUR DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We will disclose your personal information to protect or enforce our legal rights and policies, to protect or enforce the legal rights of a third party, or as we in good faith believe we are required to do so by law (such as to comply with a subpoena or court order, for example).
We may contract with various third parties who help us provide, maintain and improve the Website and the services we provide and the services and products we offer and sell and such third parties may have access to your personal information in order to perform their services. For example, we use a third party to process payments made to us, and may subcontract out production, fulfillment, analytics, reporting or other operations. We may contract with third party contractors to help us manage, monitor and optimize our Website and the services and products we offer and sell. We may also use third party contractors to help us measure the effectiveness of our advertising, and communications. We will enter into confidentiality and non-disclosure agreements with all third parties that have access to your personal information which will prohibit them from using or disclosing your personal information except for the purpose of providing services to use. We intend to take commercially reasonable steps to enforce such non-disclosure and confidentiality agreements if and when we become aware of any violations.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We consider protecting the security of your personal information as extremely important. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (sometimes referred to as “SSL”).
We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee absolute security. We are not responsible for the unauthorized acts of others and we assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access (such as through hacking) or other acts of third parties, or acts or omissions beyond our reasonable control.
OPTING-OUT FROM RECEIVING COMMUNICATIONS
You may opt-out from having your personal information used for certain purposes. For example, if you purchase a product or service but do not wish to receive any additional marketing material from us, you may opt-out by following the instructions included in each email communication.
THIRD PARTY DISCLAIMER
Merchant and service availability, price and time-related information appearing on www.lovetlhayden.com website are subject to change. TL Hayden|TLH Designs |www.lovetlhayden.com is not responsible for any such changes and advises you to confirm all specific terms appearing on TL Hayden's website before acting in reliance on such terms.
Third-party products and services represented on any lovetlhayden.com website are not necessarily endorsed or recommended by TL Hayden|TLH Designsand lovetlhayden.com disclaims all responsibility regarding the performance or the use of third-party products and services.
TL Hayden |TLH Designs does not necessarily endorse or sanction the content or actions of websites that are linked to or from lovetlhayden.com.
THE MATERIALS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, TL HAYDEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LOVETLHAYDEN.COM DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LOVETLHAYDEN.COM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT LOVETLHAYDEN.COM ) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.